
“But you said…”
“No, I didn’t…”
“Yes, I heard you say…”
“Well, that’s not what I meant!”
And so, it goes – round and round and round, until we end up with two angry people who continue to find ways to attack, defend, and destroy each other.
You were sure you said what you believed would be easily understood. And yet, that is not what the other person heard. Anger is intensified, and you dig in your heels and refuse to budge.
How did we get into this conflict in the first place? And how do we get out of it?
Today on my blog and podcast, I’ll share 11 pointers to help you improve your listening skills.